Terms & Condition
Terms, Conditions & Booking Policies
Travel experiences made simple and secure.
About Us
My Tickets Services is a platform for customized travel experiences that links tourists with carefully chosen activities, tours, and sites across the globe.
We serve as a reliable middleman between clients and reputable third-party suppliers, facilitating the easy and safe discovery and reservation of top-notch travel experiences.
The experiences mentioned on our platform are not run or overseen by us. Independent, screened vendors are in charge of providing the real service for each session.
Our Offerings
A variety of travel experiences are accessible with My Tickets Services, such as:
- Entry passes and tickets for attractions
- Local experiences and guided tours
- Activities related to culture and entertainment
- Digital ticketing and delivery of vouchers
- Safe online reservations and payment handling
- Customer service for help with reservations
- Third-party providers fulfill every experience
How It Operates
Using My Tickets Services to make a reservation is easy and straightforward:
- Choose the experience you want to have.
- Finish your reservation using our safe checkout process.
- Get your digital coupon and confirmation.
- Show your coupon at the location or with the supplier.
We serve only as a booking intermediary between you and the service provider.
Terms of Reservation
- All reservations are contingent upon supplier confirmation and availability.
- At the time of booking, full payment might be necessary.
- Only after the reservation is confirmed are prices guaranteed.
- Bookings that are reported as suspicious or fraudulent may be refused or canceled at our discretion.
Verification and Delivery
- Confirmations of reservations are sent by WhatsApp or email.
- Bookings made on the same day are typically confirmed within 2–4 hours.
- Usually, reservations made in advance are completed within one day.
- Upon receipt, customers must carefully review all booking details.
Cost and Payment
- Prices may include supplier fees or taxes and are shown in the relevant currency.
- Payment is required to confirm any reservation.
- Pricing errors may be corrected before final confirmation.
- Encrypted payment systems are used to securely handle all payments.
Changes & Cancellations
Generally speaking, confirmed reservations cannot be changed or refunded.
- Requests for modifications must be approved by the supplier.
- Last-minute changes might not be feasible.
- Before making a payment, customers should check all information carefully.
Refunds
Once confirmed, most reservations are final.
Refunds are not available in situations such as:
- Unused or missed reservations
- Changes or late cancellations
- Weather or interruptions to operations
- Personal reasons, such as illness, visa issues, or travel delays
If the vendor cancels the reservation and a refund is authorized:
- The reimbursement process will begin.
- The amount will be returned to the customer.
- Refunds are typically processed within 7 working days, subject to your bank's processing timelines.
Refunds may only be handled according to supplier policies or at our discretion in extraordinary circumstances.
Third-Party Suppliers
Independent third-party providers operate each experience.
Although we make reservations and guarantee access, suppliers are entirely responsible for:
- Delivery and implementation of services
- Availability and operating times
- On-ground operations and experience quality
Our Dedication
We are committed to providing:
- A smooth and safe reservation process
- Quick confirmation and voucher delivery
- Transparent and clear communication
- Dependable customer service
- Protection of payment and personal information
Your Obligations
To ensure a seamless experience, clients agree to:
- Provide accurate booking information
- Arrive on time for scheduled events
- Follow all local laws and supplier regulations
- Bring any required documents or valid identification
- Use the platform responsibly
Permissible Use
Users agree not to:
- Participate in dishonest or unlawful activities
- Submit inaccurate or deceptive information
- Attempt unauthorized transactions
- Abuse or interfere with the platform
Security & Payments
- Every payment is handled using safe, encrypted gateways.
- Our systems never fully store sensitive payment information.
- Transactions may be protected using fraud detection software.
- Global payment protection measures comply with industry security standards.
Security & Fraud
We reserve the right to:
- Monitor user activity and transactions
- Reject reservations that appear suspicious
- Block or suspend accounts involved in misuse
- Take appropriate action against fraudulent conduct
Responsibility
My Tickets Services acts solely as a booking facilitator and is not liable for:
- Damages, losses, or injuries during interactions with third parties
- Supplier cancellations or interruptions
- Inaccurate information provided by suppliers
- Uncontrollable events (force majeure)
The total amount paid for the reservation represents the maximum limit of our liability.
Intellectual Property
The My Tickets Services platform, including its branding, design, content, and other assets, is protected by intellectual property laws.
No content may be copied, reproduced, distributed, or used without explicit written permission.
Updates to Policies
These Terms & Conditions may be updated from time to time.
Continued use of the platform indicates acceptance of the latest version.
Assistance
Our support team is available through the official channels provided on our website to assist with:
- Reservations
- Booking inquiries
- Travel-related issues
- General customer support